📦 Returns & Exchange Policy

At OZ Sarisari, your health and safety are our priority. Due to the nature of our products (supplements and skincare), we maintain strict return and exchange guidelines to ensure quality and hygiene.

✅ Eligibility for Returns & Exchanges

We accept return or exchange requests only under the following conditions:

• The item is defective, damaged, or expired upon arrival
• The item is incorrect (wrong product shipped)
• The item is sealed, unopened, and in original condition

📅 Requests must be made within 14 days from the date of delivery.

📌 You must provide:

• Order number
• Clear photos/videos of the item and packaging
• Reason for return/exchange

❌ Non-Returnable Items

For health, hygiene, and safety reasons, the following are strictly not eligible for return or exchange:

• Opened or used supplements or skincare products
• Items with broken seals or tampered packaging
• Change of mind purchases
• Products not in original condition
• Clearance, sale items
• Perishable or temperature-sensitive items

⚠️ We follow a “No Return, No Exchange” policy unless products are proven defective, damaged, or incorrect upon delivery.

🔄 Exchange Policy

Eligible exchanges are limited to:

• Defective items
• Damaged items during shipping
• Incorrect items sent

If approved:

• We will replace the item with the same product
• If unavailable, you may choose:
  • A product of equal value
  • Store credit

💸 Refund Policy

Refunds are only issued if:

• The item is out of stock for replacement, or
• The product is confirmed defective and cannot be replaced

Refund methods:

• Original payment method (for prepaid orders)
• GCash / Maya / bank transfer

⏱ Processing time: 5–10 business days after approval

🚚 Return Shipping

• For approved claims (defective/wrong items):
  ✅ We will shoulder return shipping costs

• For any unauthorized or invalid returns:
  ❌ Customer will shoulder shipping fees

We recommend using trusted Philippine couriers such as:

• J&T Express
• LBC
• Ninja Van

📩 How to Request a Return or Exchange

1. Contact us via:
   📧 ozsarisaristore@gmail.com
   📱 [Facebook / Instagram - Ozsarisariph

2. Submit:

   • Order number
   • Photos/videos showing the issue
   • Description of the problem

3. Wait for approval before returning the item

⚠️ Do not send items back without confirmation — these will not be processed.

⚠️ Important Health & Safety Notice

Due to Philippine FDA guidelines and hygiene standards:

• Supplements and skincare products cannot be resold once opened
• We strictly enforce quality checks before shipping
• Customers are responsible for checking product suitability (e.g., allergies, skin compatibility) before use

Consumer Protection Reminder

In accordance with Philippine consumer protection practices:

• Customers are entitled to replacements or refunds for defective, unsafe, or misrepresented products
• Claims must be properly documented and submitted within the allowed timeframe