Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We do not accept exchanges or refunds for Clearance sale items.

📩 How to Request a Return or Exchange

Submit:

Order number
Photos/videos showing the issue
Description of the problem

Wait for approval before returning the item

⚠️ Do not send items back without confirmation — these will not be processed.

We will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

⚠️ Important Health & Safety Notice

Due to Philippine FDA guidelines and hygiene standards:
Supplements and skincare products cannot be resold once opened
We strictly enforce quality checks before shipping
Customers are responsible for checking product suitability (e.g., allergies, skin compatibility) before use

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2-5 business days.

Refund policy

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