We offer replacement, refund or store credit within 30 days from date of receipt

• If you received an incorrect or faulty item. We will be responsible for the return shipping costs.
• If you change your mind for unopened, unused and in original packaging. You will be responsible for the return shipping costs.

Unfortunately, due to their nature and use, items in the following categories are not eligible for change of mind returns:

• Vitamins and supplements
• Consumable products (food/drinks)
• Clearance sale items

Please get in contact with our team via email at ozsarisaristoreph@gmail.com or our contact form at the bottom of the page.

We’re heart-driven and proud of the brands we offer to our customers.

All items we sell are 100% genuine and new. We only source the products from the manufacturer, reputable suppliers and distributors in Australia.

Orders will be delivered by our official courier Gogo Xpress.

We charge fixed shipping rates

• Metro Manila P80; free shipping over P1,499 orders
• Outside Metro Manila P250; free shipping over P2,500

You will receive a text notification from our courier partner on the day of delivery.

Shipping time usually takes 1-5 working days after dispatch. Public holidays and increment weather can affect shipping times.